Interactive eLearning Module
Overview: This interactive module helps servers strengthen their customer service skills by focusing on proven best practices. Through scenario-based learning and interactive activities, learners explore realistic challenges they may face in a restaurant setting and practice applying effective responses. The module is designed to make concepts practical, relevant, and easy to use on the job.
Tools: Articulate Storyline
Key Features:
Markers: Clickable markers highlight key customer service concepts in an engaging way.
Slider Interaction: Learners explore and review best practices through interactive slider activities.
Scenario-Based Learning: Branching scenarios place learners in real-world situations where they make choices and see the impact of their decisions.
Knowledge Checks: Drag-and-drop and other interactive formats reinforce understanding and measure learning.
Flashcards: Quick reviews help reinforce key terms and concepts for easy recall.
Accessibility: Alt text and tab order support ensure the module is usable for all learners.
Microlearning Course
Overview: This microlearning course teaches volunteer dog walkers the fundamentals of dog walking, preparing them for their role at an animal shelter. Designed for flexibility, the course can be completed on a computer, tablet, or smartphone and offers an engaging, on-the-go learning experience for volunteers.
Tools: Articulate Rise
Key Features:
Process: Learners follow a step-by-step process to understand key dog walking practices.
Accordion: Interactive accordion elements present information in bite-sized sections, making it easy to navigate.
Knowledge Checks: Various knowledge checks ensure learners grasp important concepts and retain key information.
Alternative Text for Images: Images are accompanied by alternative text to ensure accessibility for all learners.
The Full Learning Experience Design Process
Overview: This project guides high school students through a comprehensive financial literacy module, designed to improve their understanding of essential financial concepts before graduation. Following all steps of the Learning Experience Design process—empathizing, defining, ideating, prototyping, and testing—this module helps students build foundational financial skills. The module is completed on a computer while at school.
Tools: Canva, Google Docs, Jamboard
Key Features:
Empathy Maps: Helps capture and understand students’ needs, goals, and pain points.
Personas: Created to represent typical students, ensuring the module is tailored to the target audience.
Ideation Artifact: Visual representations of brainstorming sessions to refine key ideas for the module.
Storyboard: A visual outline of the learning experience, detailing the flow and interaction design.
Mockup: A prototype of the module’s design to test and refine before full implementation.
Detailed Explanation of Each Step: Thorough descriptions of the Learning Experience Design process, guiding students through every phase of the module's creation